Windows 7 Remote Assistance can be termed as a service provided by Microsoft, which allows the user to control a remote Windows computer over the Internet without directly touching it. Nowadays, it is considered as the best solution to resolve the technical issues in a system as it only needs an internet connection over which the technician, or a more experienced user, can remotely access the system and solve the issue. The main advantage is that the technicians can open multiple remote sessions at the same time i.e. one for each computer. At anytime, the user can also drop the connection if he/she is not satisfied with the service.
You can follow these simple steps to enable the remote access connection.
You can follow these simple steps to enable the remote access connection.
- Click the Start key. Go to Control Panel and now you will see a set of options to choose from. Select System & Security followed by System. Now, click Remote Settings.
- Once you click the Remote Settings key, make sure that the Remote tab of the System Properties dialog box is being shown on the screen. You can also contact the Windows support number anytime to clarify your doubts.
- Now, select the Allow Remote Assistance Connections to This Computer check box and click OK. This would close the System Properties dialog box.
- Now, open the Windows help and support by calling the Windows support number. Click the Ask button and select the Windows Remote Assistance link. This would open a window, wherein you can select the Invite Someone You Trust to Help You link.
- Now, a page would appear where you can choose your e-mail to invite a person to help you out, and would give you two options. Select the Send This Invitation as a File link to create a file that you can easily attach to an email message. Now, click the Use E-mail to Send an Invitation link to send the invite as an e-mail in email programs such as Outlook.
- The most important thing that you have to remember is that unless you add your password in the email, the recipient would not be able to know it. Hence, it is up to you to provide the password or not.
- Now, make a note of the password that appears in the Windows Remote Assistance Window. The password should be at least six characters long.
- When an incoming connection is made, you can use the tools in the Remote Access Window to control the session. You can also find the tools to adjust the settings, chat, send a file, cancel or stop sharing.
- Once, the session is completed, click the Close button to close the Windows Remote Access window.
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